We all have our favourite metrics for helping to translate which way the wind is blowing in our businesses; these metrics are crucial to understanding which adjustments need to be made to reach our respective goals. However, standardizing these metrics across our diverse industry is akin to getting people to tell you which one of their children is their favourite. (more…)

The American Productivity and Quality Center defines benchmarking as “the process of identifying, understanding, and adapting outstanding practices and processes from organizations anywhere in the world to help your organization improve its performance.