As the number of TCA Profitability Program (TPP) participants continues to grow (both online and Best Practice Group members), we are continually refining what it means to be a part of TPP. To stay relevant, we must provide services and content that will demonstrate a real ROI to participants and their businesses. Part of this is adding new functions and datasets to the inGauge platform, to provide more value and expand the possible number of users within each company. Our development queue for inGauge extends well into 2019. Here is a small set of the features and tools we are working on:
TPP Quarterly Report
Jack Porter (TPP Managing Director) and I have created a template for an ongoing TPP Quarterly Report, which we plan to distribute to group members. The first edition was distributed on August 1st to all TPP members. Since the initial distribution we’ve received great feedback from members on additional datasets you would like us to add and analyze.
Brokerage Best Practice Groups
As many of you are aware, we are in the final stages of creating two new Brokerage focused/specific Best Practice Groups. Although we are still working through some of the final details, the two groups will be based on Annualized Revenue (< 50 Million, and > 50 Million). Further, the meeting format will be limited to one meeting per year, and four quarterly ‘virtual’ meetings. The data collected will be a new template Jack Porter created and is ready to go within the new mapping tool and inGauge (you can start reporting now if you would like). Further, this data will be ‘anonymized’ within inGauge (but in same format as your used to) to address some antitrust concerns which could arise with this new type of group. Currently 17 existing members have expressed interest in joining these groups, and our target is to have twenty members in each group. There will be a free trial for existing members, and the ongoing cost of participating in these groups will be significantly less for existing group members. We hope to have the details out to all of you for consideration in a couple weeks.
Retention Coach Services
Although a formal announcement will be made in the coming weeks, we are please to let the cat out of the bag on an important new service under the TPP umbrella. Former TCA Chairman Ray Haight will be leading TCA’s efforts on addressing the ever-important issue of Retention with TCA and TPP member companies. As TPP’s Retention Coach, Mr. Haight will work with companies that want to change, and implement a framework and road map to improve retention (in all roles and functions), while also reinforcing the importance of culture to the long-term success of any business.
We hope everyone is enjoying their summer, and getting in some much-needed downtime before September!