TPP Profitability Spring Seminar – Register Today!

TCA Profitability Program

Spring Profitability Seminar – Retention, Development and Recruiting

Wednesday, June 27, 2018

Location: Renaissance Chicago O’Hare Suites Hotel – Chicago, IL

Agenda

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Meeting Facilitators:          Jack Porter, Managing Director, TCA Profitability Program

John Lyboldt, President, Truckload Carriers Association

Tim Hindes, CEO, Stay Metrics

Ray Haight, Retention Consultant, TCA Profitability Program

Meeting Room Opens at 7:30am with Breakfast

  • Call to Order at 8AM (Jack Porter)
    • Anti-Trust Review
    • Roundtable Introductions:
      • Name, Role
      • Business Attributes: Location, Terminal Locations, # of Trucks, Operating Mode
      • TPP On the Spot: Your worst business or career decision you’ve ever made? (ice breaker)
  • “Hot Topics” (Jack Porter) – Opportunity to go around the room and have attendees discuss what they are seeing in their respective ‘recruiting’ market, including the added pressure due to the hot freight market.
    • Have you expanded your geographic recruiting range?
    • Relaxed your hiring criteria?
    • Added new Pay / Work Packages to be more flexible to potential recruits?
  • TPP Retention/Recruiting Survey Results Review #1 (Jack Porter & Ray Haight) :
    • Turnover results – six month period
    • Current driver demographics – Age/Gender/Full and Part-time/Teams
    • Minimum hiring criteria? Internal vs External (Insurance or Gov’t req’s)
    • Lead sources
    • Compensation trends
    • Referral programs – are they working?
    • Driver Recruiting and Management Platforms
  • Break at 10:00AM
  • Retention First (Everything Else Second) – Using Maslow’s Hierarchy of Needs to Fix Your Retention Problem (Ray Haight)
    • Maslow’s Hierarchy from a “Trucking Perspective”
    • Focusing on human needs instead of the low-hanging fruit (e.g. compensation)
    • Creating a congruent company culture inside and outside your office walls
    • Action items – things you can do immediately to improve retention
  • TPP Retention/Recruiting Survey Results Review #2 – Your True Cost of Recruiting (Jack Porter & Ray Haight)
    • We will review the results of the “Driver Recruiting and Onboarding Cost Survey”
    • Did the results come close to previous internal estimates?
  • Lunch at Noon
  • How TCA Can Enhance Your Ability to Retain a Better Workforce (John Lyboldt)
    • The new Truckload Academy
    • Advocacy efforts to help widen the net for recruiting
  • Using Data to Make Better Decisions about your Retention and Recruiting Efforts (Tim Hindes)
    • The Stay Metrics Process
    • Trends
    • 10 Key Actions Items
  • Traits of High-Performing Trucking Companies – What the Top Performers in TCA’s Best Practice Groups are doing to Improve Retention (Jack Porter)
    • Trends – Turnover rates (30, 90, 120 Days)
    • Fixing orientation
    • Continued development
    • Providing career paths beyond driving a truck
    • Making their voices heard
    • Equipment Specs for better retention
  • Orientation / Remedial Training – Deep Dive (Jack Porter)
    • Equipment
    • Customer Requirements
    • Live Training vs. Online
    • Instructions / Documentation
    • Proper Techniques to Prevent WC Injuries (Lifting, Slips, Trips, Falls, 3-Points of Contact)
    • Communication methods
  • Break @ 3:00 PM
    • Driver Utilization (Jack Porter):
      • We will ask all the attendees to come prepared to discuss the following;
        • Do you use forced dispatch or have minimum standards (miles, days worked, etc.) that drivers have to meet weekly?
        • Do you require drivers to get days-off approved ahead of time, or do they let them take days off whenever they want?
        • How do you determine full/part time employment status for their drivers. What criteria they use to transition low performing drivers to part time and removing benefits
        • Driver scorecards – how do you measure, what do you measure & do they work?
        • Driver development and training, risk assessment tools, driver performance Evaluation Processes used?
        • Cameras how is it working for you. If not do you plan on putting them in.

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