TPP Profitability Spring Seminar – Register Today!
TCA Profitability Program
Spring Profitability Seminar – Retention, Development and Recruiting
Wednesday, June 27, 2018
Location: Renaissance Chicago O’Hare Suites Hotel – Chicago, IL
Agenda
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Meeting Facilitators: Jack Porter, Managing Director, TCA Profitability Program
John Lyboldt, President, Truckload Carriers Association
Tim Hindes, CEO, Stay Metrics
Ray Haight, Retention Consultant, TCA Profitability Program
Meeting Room Opens at 7:30am with Breakfast
- Call to Order at 8AM (Jack Porter)
- Anti-Trust Review
- Roundtable Introductions:
- Name, Role
- Business Attributes: Location, Terminal Locations, # of Trucks, Operating Mode
- TPP On the Spot: Your worst business or career decision you’ve ever made? (ice breaker)
- “Hot Topics” (Jack Porter) – Opportunity to go around the room and have attendees discuss what they are seeing in their respective ‘recruiting’ market, including the added pressure due to the hot freight market.
- Have you expanded your geographic recruiting range?
- Relaxed your hiring criteria?
- Added new Pay / Work Packages to be more flexible to potential recruits?
- TPP Retention/Recruiting Survey Results Review #1 (Jack Porter & Ray Haight) :
- Turnover results – six month period
- Current driver demographics – Age/Gender/Full and Part-time/Teams
- Minimum hiring criteria? Internal vs External (Insurance or Gov’t req’s)
- Lead sources
- Compensation trends
- Referral programs – are they working?
- Driver Recruiting and Management Platforms
- Break at 10:00AM
- Retention First (Everything Else Second) – Using Maslow’s Hierarchy of Needs to Fix Your Retention Problem (Ray Haight)
- Maslow’s Hierarchy from a “Trucking Perspective”
- Focusing on human needs instead of the low-hanging fruit (e.g. compensation)
- Creating a congruent company culture inside and outside your office walls
- Action items – things you can do immediately to improve retention
- TPP Retention/Recruiting Survey Results Review #2 – Your True Cost of Recruiting (Jack Porter & Ray Haight)
- We will review the results of the “Driver Recruiting and Onboarding Cost Survey”
- Did the results come close to previous internal estimates?
- Lunch at Noon
- How TCA Can Enhance Your Ability to Retain a Better Workforce (John Lyboldt)
- The new Truckload Academy
- Advocacy efforts to help widen the net for recruiting
- Using Data to Make Better Decisions about your Retention and Recruiting Efforts (Tim Hindes)
- The Stay Metrics Process
- Trends
- 10 Key Actions Items
- Traits of High-Performing Trucking Companies – What the Top Performers in TCA’s Best Practice Groups are doing to Improve Retention (Jack Porter)
- Trends – Turnover rates (30, 90, 120 Days)
- Fixing orientation
- Continued development
- Providing career paths beyond driving a truck
- Making their voices heard
- Equipment Specs for better retention
- Orientation / Remedial Training – Deep Dive (Jack Porter)
- Equipment
- Customer Requirements
- Live Training vs. Online
- Instructions / Documentation
- Proper Techniques to Prevent WC Injuries (Lifting, Slips, Trips, Falls, 3-Points of Contact)
- Communication methods
- Break @ 3:00 PM
- Driver Utilization (Jack Porter):
- We will ask all the attendees to come prepared to discuss the following;
- Do you use forced dispatch or have minimum standards (miles, days worked, etc.) that drivers have to meet weekly?
- Do you require drivers to get days-off approved ahead of time, or do they let them take days off whenever they want?
- How do you determine full/part time employment status for their drivers. What criteria they use to transition low performing drivers to part time and removing benefits
- Driver scorecards – how do you measure, what do you measure & do they work?
- Driver development and training, risk assessment tools, driver performance Evaluation Processes used?
- Cameras how is it working for you. If not do you plan on putting them in.
- We will ask all the attendees to come prepared to discuss the following;
- Driver Utilization (Jack Porter):
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